For all returns approved by Print1way.com, please obtain an RMA number by contacting customer support at info@print1way.com. Non-defective returns are subject to a 20% restocking fee.
Please do not mark or write on the product itself or its packaging. Use a suitable shipping box and packaging material to protect the product packaging and its contents. We are not responsible for lost shipments returned to us, please request tracking information when shipping.
Please refer to the following details on our return/warranty policy.
Remanufactured/Compatible Products:
Lifetime Warranty on all compatible toner and ink cartridges from Print1way.com. Print1way.com offers a Lifetime Performance Warranty with a full 30-day money back guarantee on your purchase on all remanufactured/compatible products. If for any reason you are not satisfied with your purchase from us, simply return it to us for a full refund less shipping charges, replacement or credit. After 30 days, Print1way.com will replace a defective product with an equivalent non-defective product. This Print1way.com warranty covers manufacturer defects in materials or workmanship only. Any non-defective return after 30 days may result in a 20% restocking fee.
The following conditions are not covered under our warranty:
  • Products ordered or supplied from a different merchant.
  • Products damaged from abuse, misuse, tampering, overcharging, improper installation, neglect, freezing or improper weather/ temperature conditioning.
  • Removal of any warranty, lot number or serial number markings or stickers.